Required skills

communication skills to

determine and confirm teller banking requirements using questioning and active listening as required

deal with customers and staff

liaise with others share information listen and understand

use language and concepts appropriate to cultural differences

numeracy and IT skills to

calculate and reconcile noncash takings

check teller calculations

access and use computerbased databases and spreadsheets

problem solving skills to address errors and discrepancies

literacy skills to

read documents

complete forms and records accurately

draft reports

organisational skills including the ability to plan and sequence work

teamwork skills to work cooperatively with others

selfmanagement skills for complying with organisational procedures and requirements

Required knowledge

teller and banking processes

relevant legislation impacting on banking processes

the range and type of government and nongovernment charges affecting bank accounts

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

thoroughly check transaction details and reconciliation reports

interpret and apply relevant legislation

effectively apply bank account reconciliation processes

Context of and specific resources for assessment

Assessment must ensure

competency is demonstrated in the context of the financial services work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment technology software and consumables

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples in combination are appropriate for this unit

evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency

verbal or written questioning on underpinning knowledge and skills

evaluating samples of work

accessing and validating third party reports

Guidance information for assessment

Organisation policies, procedures and practises may include:

Relevant legislation and compliance requirements may include:

Other credits and other debits are:

General ledger entries include:

Exceptions refer to:

Stale cheques refer to: